To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 28 days of receipt of your shipment. Returns outside this timeframe may be accepted at the discretion of KITOKO and may only be refunded as a store credit.
- They must be in original condition
- For clothing, unwashed and unworn
- In the original packaging
Free gifts, promotional and sales items are not returnable.
Customised or Made to Measure products cannot be returned or exchange unless faulty.
Are there any charges for return?
- There are no charges for return
- Original shipping charges are non-refundable
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to acknowledge your returned item. We will also confirm whether an exchange, credit or refund has been approved.
- If approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 10 working days.